Performance Excellence of Electronic Banking of Rupali Bank Limited, HSTU Corporate Branch, Dinajpur

Abstract

Purpose of the report is to identify the performance excellence of electronic banking activities of Rupali Bank Ltd. In order to conduct the report both qualitative and quantitative data has been collected, anlysed and used. Quantitative data has been collected from financial statement of the bank which has been published in the annual report of the bank and analysed using MS excel. Qualitative data has been collected through observation, conversation and face to face communication with office staffs and clients of the bank. Financial data has been collected for five years ranging 2016-2020. The report describes how the bank servings its customers with the e banking facilities and how e banking facilities made the banking services more easy, efficient and safe for the customers. This report will help to have a clear concept about the e banking services of the bank.