A CASE STUDY ON EMPLOYEE’S JOB SATISFACTION OF RUPALI BANK LIMITED. (CHEHELGAZI BRANCH AND HSTU BRANCH, DINAJPUR)

Abstract

Rupali Bank Limited was constituted with the merger of 3 erstwhile commercial banks i.e. Muslim Commercial Bank Limited, Australasia Bank Limited and Standard Bank Limited which operated in the then East Pakistan on March 26, 1972 under the Bangladesh Banks (Nationalization) Order 1972. Rupali Bank worked as a nationalized commercial bank till December 13, 1986. When the Bank went public but the majority of the shares are still retained by the Government. Banks and other financial institutions play a vital role in forecasting the economic and social condition of a country. Banks in Bangladesh now constitutes the core of the country’s organized financial system. The main task is to mobilize funds from surplus economic unit and deployment it to deficit economic unit and Rupali Bank Limited is doing that successfully from its establishment. This study is the result of my internship program ran for the past 90 days placed at the Rupali Bank Limited. (A Case Study on Chehelgazi Branch and HSTU Branch Dinajpur). The objective of Rupali Bank isto know the banking environment of Ruapli Bank Limited, to know the factors that influences the satisfied level of the employees of Rupali Bank Limited, to measure the satisfied level of the employees of Rupali Bank Limited, to find out the problem related to the satisfied level of employees of Rupali Bank Limited, and provide the suggestions regarding the problems. My sampling area is Rupali bank of the Chehelgazi branch and HSTU Branch Dinajpur. There are 20 respondents. Convenience sampling method has been performed for selecting samples. The data used to furnish this report have been collected from the primary sources and secondary sources. Among primary and secondary sources most of the data have been collected from the secondary sources. 40% employees are satisfied in overall issue with Rupali bank. The bank should be improving their internal issue. Job satisfaction refers to the automated delivery of banking products and services match the employee needs. Different kinds of banking services ranging from bill payment to making investments. Salary is the primary and most important factor for satisfied. It should be high enough to maintain the living standard of employees. The authority should consider that salary structure and benefits should be reasonable and comparable with that of other banks and /or other similar institutions.