General Banking Activities of Rupali Bank Limited, HSTU Branch, Dinajpur

Abstract

The success of a bank hinges on its ability to enhance service delivery to its customers. While numerous banks have emerged in Bangladesh to meet customer needs, many still rely on conventional banking systems, including Rupali Bank Limited. This program, conducted by the Department of Marketing, focuses on practical training in the business and commercial sectors of Bangladesh. Previously, students in the program primarily engaged in theoretical coursework. The main objective of this report is to explore the General Banking Activities of Rupali Bank Limited, specifically at the HSTU Branch in Dinajpur. The primary functions of the HSTU Branch include deposit collection and loan provision, with a commitment to delivering high-quality service. The branch's efficiency and success are contingent upon client satisfaction. The information presented in this report is derived from primary sources and is based on my critical observations while working at the HSTU Branch.