CUSTOMER PERCEPTION ON GENERAL BANKING ACTIVITIES OF JANATA BANK LIMITED, BAHADUR BAZAR BRANCH, DINAJPUR

Abstract

After independence in 1971, all banks were nationalized and reorganized into distinct new banks in terms of Nationalization order 1972 of Bangladesh Banks which was promulgated on 26 March, 1972. Following the order, the erstwhile United Bank Limited and Union Bank Limited were merged and renamed as Janata Bank. Later on the bank were corporatized and renamed as Janata Bank Limited on 15 May, 2007 with a mission to be largest commercial bank in the country. The board of directors is composed of 12 (twelve) members including the chairman. Due to retirement of 5 members in December, there were only 7 members at the end of the year. Presently 7 directors are in the Board. The directors, independent by nature are representatives from both public and private sectors with high professional and academic backgrounds. JBL, by nature, has shown distinctness from others and by its large branch network, converting in turn both urban and rural areas, quality service, lucrative an innovative products. The banks business activities in general conform to social, ethical and environmental standards as well as norms of corporate governance