http://103.7.193.12:8080/xmlui/handle/123456789/257 2026-04-17T15:36:28Z http://103.7.193.12:8080/xmlui/handle/123456789/1877 AN INTERNSHIP REPORT ON "Corporate Governance Practices of Jamuna Bank Ltd." Islam, Md. Tariqul This report is submitted to the Department of Accounting, Hajee Mohammad Danesh Science and Technology University as a partial Requirement for the fulfillment of Degree of Master of Business Administration (MBA) Program. PREPARED BY Md. Tariqul Islam Student ID: 1505123 MBA-major in Accounting & Information Systems (MBA-AIS) Department of Accounting HSTU, Dinajpur. 2016-07-01T00:00:00Z http://103.7.193.12:8080/xmlui/handle/123456789/1875 An Internship Report On “CUSTOMER SATISFACTION OF SOUTHEAST BANK LIMITED, DINAJPUR BRANCH Karim, Md. Rezaul This Master’s thesis sought to assess and analyse customer satisfaction with service delivery of mobile telecommunication networks (MTNs) within Ghana. The main problem of this study was whether customers are satisfied with service delivery of MTNs in Ghana. The study was basically a survey that used both qualitative and quantitative approaches. A structured questionnaire was developed, pre-tested and personally administered to the target population of individual mobile subscribers. One thousand (1000) respondents were sampled from the target population of seven million, six hundred and four thousand and fifty-three (7, 604053) mobile telecom subscribers through a stratified random sampling. Out of this, nine hundred and thirty-seven (937) questionnaire constituting 93.7% response rate was got for analysis. The findings indicate that irrespective of mobile telecom network in Ghana, customer satisfaction is low; neither equal to nor better than desire and expectation of the customers. With respect to mobile network, customers are not satisfied with the service delivery of Mobile Network A. Customer satisfaction for company B is better than expected and at least equal to the desire of customers. For Mobile Network C and D, customer satisfaction is at least equal to customer expectation and desire. Again, this study concludes that overall customer satisfaction is significantly different among MTNs in Ghana, with customers of Company B, C and D rating their satisfaction with service quality higher than customers of Company A. Furthermore, customer satisfaction is better than expected for thirteen (13) dimensionitems of service quality, equal to expectation for fifteen (15) items and worse than expected for eight (8) dimensions of service quality. The findings also indicate that “Technical quality” is the most important dimension, followed by “empathy”, “reliability”, “economy”, “responsiveness”, “image”, and “assurance”, while “tangibles” is found not significantly important to the customers in Ghana’s MTNs. Most of the customer-satisfied dimensions were rated less important, while most of the customer-dissatisfied dimensions were rated more important. Moreover, the study found that Desire and Expectation Disconfirmations collectively and individually explain overall customer satisfaction significantly in Ghana’s MTNs. Customers’ switching intention is different among the networks, with the customers of Company A more willing to switch than those of Mobile Networks B, C and D. Generally the study implies that the National Communication Authority and other policy makers should take workable measures to propel MTNs in Ghana to improve upon their service quality in specific areas. A major limitation of this study is that a relatively smaller sample of the target population was used and limited to literates. It is recommended that further research should assess and analyse customer satisfaction with specific services across mobile telecom networks in Ghana Submitted By: Md. Rezaul Karim MBA-major in Accounting and Information Systems (MBA-AIS) Student ID: 1505146 Department of Accounting HSTU, Dinajpur This report is submitted to the department of Accounting, Hajee Mohammad Danesh Science and Technology University, Dinajpur for the fulfillment of the degree Master of Business Administration (MBA) 2016-07-01T00:00:00Z http://103.7.193.12:8080/xmlui/handle/123456789/1874 INTERNSHIP REPORT On Financial Performance Evaluation of Sonali Bank Limited. Hossain, Md. Showqat The report has been prepared based on primary and secondary data collected from the different SBL officials of Dinajpur Court Building Branch and the experience gathered by myself during my working term in this Bank. The key parts of the report are ratio analysis, methods of financial statement analysis, advantages and limitations, performance evaluation in theoretical aspects, groups of financial ratios analysis, performance evaluation in quantitative analysis, findings, recommendations and conclusion. The discussion in the report discloses some problems and I tried my best to recommend some ways according to me as well as the employees of different banks and creditors and depositors. The financial performance evaluation process of Sonali Bank Limited is quite commendable. Systematic and timely monitoring and appropriate documentation are tried to be maintained. Informal conversation with some customers reveals that they approve the performance evaluation and management process of Sonali Bank Ltd. Filing procedure is not maintained in a definite and clear manner. It is difficult to locate the documents in a chronological and sequential manner. In the light of the above findings, some recommendations are proposed such as an uninterrupted network system has to be ensured. It will save the officials from much hassle and will save time. The financial performance evaluation should be made quicker since competition is very hard in today’s business world. The limitations of the study includes as the performance evaluation in the respect of quantitative analysis of SBL are of confidential nature and thus it is difficult to collect the necessary relevant data and information within this short time. The bank officials though helpful in every respect do not have much time to explain the internal procedures. This Report is Submitted to the Department of Accounting, Faculty of Post Graduate, Hajee Mohammad Danesh Science and Technology University for the Fulfillment of Degree of Master of Business Administration. (MBA Program- 2016)\ PREPARED BY: Md. Showqat Hossain Student Id.1505134 MBA major in Accounting and Information Systems Department of Accounting HSTU, Dinajpur. 2016-07-01T00:00:00Z http://103.7.193.12:8080/xmlui/handle/123456789/1873 A RESEARCH REPORT ON Liquidity and Profitability Analysis of Square Pharmaceuticals Limited, Bangladesh Sumon, Md. Shariful Islam This Report is submitted to the Department of Accounting, Faculty of Post Graduate Studies, Hajee Mohammad Danesh Science and Technology University, Dinajpur as a partial requirement for the fulfillment of Master of Business Administration (MBA) Program -2015-2016. PREPARED BY Md. Shariful Islam Sumon Student Id No: 1505126 MBA major in Accounting and Information Systems (AIS) Semester-III Faculty of Post Graduate Studies HSTU, Dinajpur. 2016-06-01T00:00:00Z